Handwritten letters delight customers. And delighted customers retain 4-5x longer, spend 18% more and refer an average of 9 new customers.
Are your customers worth more than $500? Then handwritten letters are a great way to create the type of wow experience that leads to loyalty and increased revenue.
They get 200%-500% more responses
Our customers regularly get 3-6x higher response rates than with printed mail.
Handwritten letters almost always get opened and read. Customers can see and feel that you’ve put in the time and effort to delight them with a personal touch.
Sending handwritten letters will quickly set you apart from your competitors who only send printed mail or email.
They drive word of mouth
Take a look on social media to see how some of the world’s most customer-centric companies are growing with handwritten letters.
Handwritten letters give your customers a reason to talk about you online and with colleagues, friends, family and their wider network.
Many people have said that they went with us because of the thank you cards. The feeling customers get when they receive a handwritten card instead of a printed one – it makes a big difference. Many people have specifically said they went with us because of the thank you cards, because we have that personal touch that nobody else does.
5 Ways to Grow with Handwritten Letters
Show appreciation with a thank you
A personal follow up thank you after a meeting, a purchase or an event will make you unforgettable.
If you’ve never sent handwritten letters before, this is a great way to start.
Send additional items Business cards, gift cards, t-shirts, coupons and chocolate… oh my!
Only envelopes or letters? Yes! We’ll do only envelopes or only letters and mail them back to you!
Printing done for you Send us your stationery or have us print your logos or design on ours!
The customer service has been fantastic and the price was better than anyone else. We’ve had a great experience with Letter Friend. The customer service has been fantastic and the price was better than anyone else we spoke with. We’d definitely recommend them.
3 Ways to Make Sending a Snap
Automatically send from your CRM
If your team has been writing handwritten letters themselves, you’ll know how effective they are.
You’ll also know how much writing them in-house can steal your time and focus. Grow relationships and reclaim your team’s focus with our CRM integrations.
Send letters from the web interface
Send letters in bulk or one at a time with our web interface.
Use one of our templates or save your own so you don’t have to spend extra time writing or tracking down old copy!
Get full Control with the API
Most companies start with option 1 or 2.
But rest assured: if you need complete control, our API is always there.
Your team’s work was above and beyond extraordinary. The team and I wanted to reach out to you and say thank you for your excellent and expedient service for our mail campaign. Your team’s work was above and beyond extraordinary.
You paid attention to every detail – and there were alot! – and we expect great response from the handwritten, personalized notecard campaign.
Thank you for being a vendor we value and trust.
Who We Are as People
We’re a company that deeply believes in the power of the human touch.
Our first letter was a heartfelt one sent to a friend halfway across the globe.
Now we’re fortunate to send 10s of millions of words a year, and to do what we can to make the world a better place — both inside and outside the company.
We are committed not only to excellence in service and customer care, but also to compassion.
Everyone at Letter Friend can feel it. We hope you’ll feel it, too.